Privacy Policy

1. Agreement Overview

These Terms of Service (“Agreement”) are entered into between The Jelly Studios (Pty) Ltd, “The Studio” and the customer (“Client”) for the provision of design services. By engaging The Studio, the Client agrees to be bound by these Terms.

2. Service Plans

The Studio offers services under the following models:

• Project-Based Work: Custom branding, design systems, and font design projects as outlined in individualized proposals.
• Retainer Model (on request): Monthly ongoing design support with a set number of hours and deliverables.
• Workshops & Strategy: Storytelling, brand workshops, or strategic design sessions quoted separately.

All services include up to two rounds of revisions per deliverable. Additional work is billed at an arranged hourly fee, unless otherwise specified.

3. Payment Terms

• Deposit: 50% upfront payment is required to commence any project.
• Final Payment: Remaining 50% is due within 5 calendar days of project completion.
• Late Fees: Late payments incur a 5% weekly penalty on outstanding amounts.
• Ownership: Project ownership transfers to the Client only upon full payment.

4. Cancellation & Termination

• Either party may terminate the agreement with 7 days’ written notice.
• In the event of termination, the Client is responsible for paying for all work completed up to that date.
• The Studio reserves the right to terminate the project and retain ownership if payments are not made on time.

5. Acceptance of Work

Client has 3 business days to review and request revisions on deliverables. If no feedback is received, the work will be considered approved. Additional revisions will be billed at standard hourly rates.

6. Intellectual Property Rights

• The Client receives full rights to all original, custom-designed work upon full payment.
• The Studio retains ownership of all tools, templates, and pre-existing design assets used in the creation process.
• The Studio may reuse general design frameworks across projects, unless otherwise agreed.

7. Fonts

If a design includes third-party fonts requiring commercial licenses, the Client is responsible for purchasing the licenses. The Studio will inform the Client of any such needs.

8. Client Responsibilities

• Provide timely feedback, brand assets, and clear direction.
• Delays due to late feedback or missing inputs may affect timelines and costs.

9. Prohibited Activities

The Client agrees not to:

• Resell or distribute work without proper attribution or licensing.
• Use any deliverables in unlawful or infringing ways.
• Misrepresent the work as being created by another party.

10. Feedback & Communication

Feedback must be provided via the platforms agreed upon by all parties. The Studio is not liable for feedback submitted via unapproved channels.

11. Confidentiality

• The Studio will not share proprietary business or financial information provided by the Client.
• The Client agrees not to share The Studio’s creative strategies or proposals without consent.

12. Showcasing Work

The Studio reserves the right to display completed work on its portfolio or social platforms, unless a Non-Disclosure Agreement (NDA) has been signed.

13. Modifications to Terms

The Studio may update these Terms at any time. Clients will be notified of significant changes.

14. Interruptions

In case of delays due to external circumstances (e.g., illness, power outages, internet issues), The Studio will notify the Client and adjust timelines accordingly. No liability will be assumed for such interruptions.

15. Governing Law

This Agreement is governed by the laws of the Republic of South Africa.

16. Limitations of Liability

The Studio is not liable for any indirect or consequential losses, including but not limited to loss of profits or reputational harm. Total liability shall not exceed the total amount paid by the Client in the 12 months prior to a claim.

17. Indemnification

The Client agrees to indemnify The Studio against all third-party claims arising from improper use or unauthorized modifications of the deliverables.

18. Customer Data

The Client is responsible for maintaining backups of any materials shared. The Studio will take reasonable care in handling client-provided assets but is not liable for data loss.

19. Electronic Communication

By working with The Studio, the Client agrees to receive all contracts, feedback, and files digitally via email or cloud platforms.

20. Contact Information

For questions or legal matters, please contact:

The Jelly Studios
Attn: Nabila Moolla, Co-Founder
Email: nabila@thejellystudios.com

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